CIIVET FAQ

Will CIIVET pieces fit me well?
Yes. Each silhouette is designed to balance comfort and refinement. Our size guides are tailored to help you find your exact fit. If you prefer a looser, more relaxed lounge look, we recommend sizing up.

Can I wear this outside the home?
Absolutely. CIIVET is designed to move seamlessly from living room to lounge, from flight to city street. Comfort that never looks careless.

What makes CIIVET fabrics different?
We source fabrics that are buttery-soft yet engineered for endurance. Unlike fast-fashion loungewear that loses shape or pills after a handful of washes, CIIVET pieces are crafted to retain structure, smoothness, and luxury feel wash after wash.

Is this just basics dressed up?
Not at all. CIIVET redefines loungewear as modern essentials—pieces that empower and elevate, not just cover.

How long does delivery take?
Your order is processed in 2–3 business days. From there, expect arrival within 7–15 days. We’ll send you updates with tracking so you can follow every step.

Do you ship internationally?
Yes. CIIVET ships worldwide. Wherever you are, our collections can reach you.

What if it doesn’t fit or I change my mind?
No risk, no stress. You have 14 days to return your order. Items must be unworn, with tags, and in original packaging.

Can I exchange sizes?
Yes. The fastest way is to return your item and order again. This ensures you secure the right size before it sells out.

How long do refunds take?
Refunds are processed within 5–10 business days once your return is approved. Timing may vary by bank.

Do you refund sale items or gift cards?
Gift cards and sale items are final sale and cannot be refunded.

How can I contact you?
Our team is available at support@ciivet.com and aims to reply within 24–48 hours (Mon–Fri).

Why invest in CIIVET when cheaper loungewear exists?
Because cheap loungewear is disposable. CIIVET is investment-wear: comfort that lasts, fit that flatters, style that elevates. Think less—but better.

What if I don’t love it?
That’s why we offer risk-free returns. Try it at home, feel the fabric, experience the fit—send it back if it’s not everything you expected.

How do I know it’s truly premium?
CIIVET is inspired by luxury houses. From fabric selection to tailoring, every piece is built to the standards of timeless luxury, not fleeting trends.